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Welcome to the official support center for stake-casino-new-zealand. We are dedicated to providing transparent, accessible, and efficient assistance to our players in New Zealand. Whether you have questions regarding account verification, payment processing, or game fairness on stake-nz.com, our team is available to ensure your experience remains seamless and secure.

If you require formal assistance, please utilize the secure contact form below. To facilitate a rapid resolution, kindly provide your registered email address and a detailed description of your inquiry. Our support team, led by Liam O'Connor, is trained to handle technical and regulatory queries with precision.

stake-casino-new-zealand aims to acknowledge all written inquiries within one business day (24 hours). For immediate assistance regarding active gameplay or urgent account issues, we recommend using our Live Chat feature, which is available 24/7. Alternatively, you may contact us directly via email at support@stake-nz.com.

Corporate Information & Regulatory Status

For legal and formal correspondence, please refer to the following corporate details governing the operations of stake-nz.com:

  • Operating Entity: Medium Rare N.V.
  • Registration Number: 145353 (Curaçao)
  • Registered Address: Fransche Bloemweg 4, Willemstad, Curaçao
  • Payment Processing: Medium Rare Limited (Reg. HE 410775), Cyprus
  • Gaming License: Authorized by the Curaçao Gaming Authority under License No. OGL/2025/1451/0918

Dispute Resolution

  1. Initial Contact: All complaints should first be directed to our Customer Support team via the form above or email.
  2. Escalation: If a resolution is not reached, the matter may be escalated to our Senior Support Manager.
  3. External Resolution: As a licensed operator, unresolved disputes may be referred to the Curaçao Gaming Authority or an independent adjudicator as per our Terms of Service.

Note for New Zealand Players: All services provided by stake-casino-new-zealand are subject to the laws of Curaçao. By using this contact form, you acknowledge our Privacy Policy and agree to the processing of your data for support purposes.