Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you (the "User" or "Player") and stake-casino-new-zealand (the "Operator"), governing your access to and use of the services provided via stake-nz.com. By registering an account or accessing any part of the Website, you agree to be bound by these Terms, our Privacy Policy, and any game-specific rules. If you do not agree to these Terms, you must discontinue use of the Website immediately. These Terms are effective as of November 6, 2025.

1. Definitions and Interpretation

To ensure clarity regarding your rights and obligations while using stake-nz.com, the following definitions apply throughout this agreement:

"Operator" refers to Medium Rare N.V., a company registered in Curaçao (Registration No. 145353) with its registered address at Fransche Bloemweg 4, Willemstad, Curaçao, and its wholly-owned subsidiary, Medium Rare Limited (Registration No. HE 410775), registered in Cyprus, acting as the payment processing entity.
"Website" refers to the domain stake-nz.com and any related mobile applications or subdomains operated by stake-casino-new-zealand.
"Account" means the personal user profile created by a Player on the Website to access gaming services.
"Service" encompasses all casino games, betting functionalities, and related software provided through the Website.
"Wager" or "Bet" means any financial amount or cryptocurrency staked by the User on the outcome of a gaming event.
"Prohibited Jurisdiction" refers to any country or territory where online gambling is illegal or restricted, including but not limited to the United States, Australia (operations only), and others as specified in our compliance policy.

2. Account Registration and Eligibility

Access to the services provided by stake-casino-new-zealand is strictly regulated to ensure compliance with international anti-money laundering (AML) standards and responsible gambling protocols applicable to the New Zealand market.

2.1 Eligibility Criteria

Age Verification: You must be at least eighteen (18) years of age, or the legal age of majority in your jurisdiction (whichever is higher), to register. We reserve the right to request proof of age at any time; accounts found to be held by minors will be immediately suspended and voided.
Jurisdictional Compliance: You are solely responsible for determining whether accessing stake-nz.com is legal in your current location. The Operator makes no representation regarding the legality of the Service in every jurisdiction.
One Account Policy: Users are limited to one Account per person, household, IP address, or device. Duplicate accounts ("Multi-accounting") are strictly prohibited and will result in the termination of all associated accounts and the forfeiture of winnings.

2.2 Registration and Security Obligations

Accuracy of Information: During the registration process, you must provide accurate, current, and complete personal data. Failure to do so constitutes a breach of these Terms.
KYC Procedures: To comply with our license under the Curaçao Gaming Authority (License No. OGL/2025/1451/0918), we require "Know Your Customer" verification. You may be asked to submit identity documents (Passport/ID), proof of address, and proof of payment ownership before withdrawals are processed.
Credential Security: You are responsible for maintaining the confidentiality of your login credentials. Any activity performed through your Account using your username and password will be considered valid and binding. The Operator is not liable for losses resulting from unauthorized third-party access due to User negligence.

3. Betting and Gameplay Rules

All gaming activities on stake-nz.com are subject to specific rules designed to ensure fair play and operational integrity. By placing a bet, you acknowledge that you understand the mechanics of the specific game.

3.1 Wagering Conduct

Bet Acceptance: A bet is only considered valid once it has been accepted by the Operator's server. If a communication failure occurs after a bet is placed but before acceptance, the bet will be deemed void.
Minimum and Maximum Limits: The Operator reserves the right to set minimum and maximum wager limits for specific games or events. These limits are subject to change without prior notice.
No Cancellation: Once a bet is confirmed and accepted, it cannot be amended or cancelled by the User. Please ensure all bet details are correct before confirmation.

3.2 Fair Play and Prohibited Acts

The integrity of stake-casino-new-zealand is paramount. We strictly prohibit the use of software-assisted methods or techniques (such as "bots" or AI-driven betting) to gain an unfair advantage. Furthermore, collusion between players, chip dumping, or any form of fraudulent activity within live casino environments or chat functions will result in immediate account suspension and potential legal action. The Operator reserves the right to void any winnings derived from software errors, technical glitches, or manifest errors in paytables.

4. Bonus Terms and Conditions

Bonuses and promotions offered on stake-nz.com are privileges provided to enhance the user experience and are subject to strict usage conditions to prevent abuse.

4.1 Activation and Usage

Wagering Requirements: Unless otherwise stated in specific promotion terms, all bonuses are subject to wagering requirements (playthrough) that must be met before funds can be withdrawn. Failure to meet these requirements within the specified timeframe will result in the forfeiture of the bonus and generated winnings.
Game Contributions: Different games contribute differently towards wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute a lower percentage or be excluded entirely.

4.2 Bonus Abuse Policy

The Operator maintains a zero-tolerance policy towards "bonus hunting" or "bonus abuse." This includes, but is not limited to, strategies such as delaying game rounds until wagering requirements are met, or depositing solely to claim a bonus with no intention of playing. If abuse is detected, stake-casino-new-zealand reserves the right to revoke bonuses, confiscate winnings, and restrict the User's eligibility for future promotions.

5. Payments, Deposits, and Withdrawals

Financial transactions on stake-nz.com are processed securely, primarily utilizing cryptocurrency protocols, though fiat options may be available depending on the user's region.

5.1 Transaction Processing

Deposit Methods: We accept various payment methods including major cryptocurrencies (BTC, ETH, etc.) and fiat options where applicable. Deposits must be made from a source (wallet/card) registered in your own name.
Processing Entities: Payment processing is managed by Medium Rare Limited (Cyprus) on behalf of the Operator.
Withdrawal Conditions: Withdrawals will strictly be remitted to the same method used for deposit whenever possible. We reserve the right to enforce a closed-loop policy to prevent money laundering.

5.2 Limits and Timeframes

Processing Time: While cryptocurrency withdrawals are often instant, security checks may delay processing by up to 24-48 hours. Large withdrawals may be subject to manual audit.
Minimum/Maximums: Minimum deposit and withdrawal limits apply and vary by currency. The Operator reserves the right to pay out substantial winnings in monthly installments if the amount exceeds standard withdrawal caps.
Refunds: Refunds are generally not provided once a deposit has been played. In exceptional cases of technical error, refund requests must be submitted to support within 24 hours of the transaction.

6. Limitation of Liability

While stake-casino-new-zealand strives to provide a seamless and secure service, the nature of online technology and gambling involves inherent risks.

6.1 Scope of Liability

Service "As Is": The Website and Service are provided on an "as is" and "as available" basis. The Operator does not warrant that the Service will be uninterrupted, error-free, or immune to cyber-attacks.
Exclusion of Damages: To the fullest extent permitted by applicable law, the Operator, its directors, employees, and partners shall not be liable for any indirect, special, consequential, or punitive damages, including loss of data, loss of profits, or loss of reputation.
Maximum Liability: In any event, the Operator's total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount of the specific Wager or Deposit that gave rise to the claim.

7. Intellectual Property Rights

All content available on stake-nz.com, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Medium Rare N.V. or its content suppliers and is protected by international copyright and intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial entertainment purposes only. Any unauthorized reproduction, modification, distribution, or republication of materials from this Website without the prior written consent of the Operator is strictly prohibited and may result in civil and criminal penalties.

8. Privacy and Data Protection

We are committed to protecting your personal information. All data collected during registration and use of the Service is processed in accordance with our Privacy Policy and applicable data protection regulations, including GDPR standards where relevant for our processing entity in Cyprus. By using stake-nz.com, you consent to such processing and warrant that all data provided by you is accurate.

9. Changes to Terms

stake-casino-new-zealand reserves the right to modify, amend, or update these Terms at any time to reflect changes in legal requirements, business operations, or player security protocols.

Significant changes will be communicated to Users via email or a prominent notice on the Website upon login. It is the User's responsibility to review these Terms regularly. Continued use of the Service following the posting of changes constitutes your acceptance of the revised Terms. If you do not agree with the modifications, you must cease using the Website and close your Account.

10. Termination and Suspension

The Operator retains the right to manage access to the Service to maintain the security and integrity of the platform.

10.1 Grounds for Termination

We may immediately suspend or terminate your Account without notice if:

You breach any provision of these Terms.
We detect fraudulent activity, collusion, or illegal usage associated with your Account.
You are found to be a minor or resident of a Prohibited Jurisdiction.
Your Account remains inactive for a period exceeding 12 months (Dormant Account).

10.2 Effects of Termination

Upon termination for cause (e.g., breach of terms or fraud), the Operator reserves the right to withhold and confiscate any funds in the Account deemed to be derived from the prohibited activity. In cases of voluntary closure or termination without cause, verifiable legitimate funds will be remitted to the User according to our withdrawal policies.

11. Governing Law and Jurisdiction

These Terms and the relationship between the User and the Operator shall be governed by and construed in accordance with the laws of Curaçao. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Curaçao.

Notwithstanding the above, stake-casino-new-zealand acknowledges that Users in New Zealand may have specific rights under local consumer protection laws. We are committed to resolving disputes amicably whenever possible through our internal complaints procedure before legal recourse is sought.

12. Contact Information

If you have any questions regarding these Terms, or require assistance with your Account, please contact our support team or legal department using the details below:

Customer Support Email: support@stake-nz.com
Live Support: Available 24/7 via the Chat widget on stake-nz.com
Operator Address: Medium Rare N.V., Fransche Bloemweg 4, Willemstad, Curaçao
Payment Processor Address: Medium Rare Limited, Cyprus