Responsible Gaming

At stake-casino-new-zealand, we are dedicated to ensuring that your experience on stake-nz.com remains safe, enjoyable, and strictly within the boundaries of entertainment. Responsible gaming is the foundational philosophy of our operations, prioritizing the welfare of our New Zealand players above all else. Our goal is to empower you with the knowledge and tools necessary to maintain control over your gambling habits. We, operating under the management of Medium Rare N.V., provide comprehensive support mechanisms to assist any player who feels their gaming activity is becoming problematic.

Risk Awareness

Understanding the behavioral indicators of problem gambling is the first line of defense in maintaining a healthy relationship with entertainment platforms. Gambling should never be viewed as a source of income or a method of debt recovery. It is crucial for users at stake-casino-new-zealand to recognize that the outcome of games is based on chance.

Signs of Potential Gambling Issues

If you observe any of the following behaviors in your gaming routine on stake-nz.com, it may indicate a need to reassess your activity:

• Chasing Losses: Attempting to win back lost money by increasing wager sizes or frequency immediately after a loss.
• Preoccupation: Thinking about gambling frequently throughout the day, planning the next session, or strategizing while engaged in other activities.
• Escapism: Using gambling as a coping mechanism to escape from personal conflicts, stress, depression, or anxiety.
• Financial Strain: Borrowing money, selling possessions, or using funds allocated for essential bills (rent, utilities) to fund gambling accounts.
• Concealment: Lying to family, friends, or colleagues about the extent of your gambling or the amount of money spent.

Self-Assessment Test

We encourage all players to honestly answer the following self-evaluation questions. Answering "Yes" to three or more may suggest a risk of developing a gambling addiction:

1. Have you ever bet more than you could really afford to lose?
2. Have people criticized your betting or told you that you have a gambling problem, regardless of whether you thought it was true?
3. Have you ever felt guilty about the way you gamble or what happens when you gamble?
4. Has your gambling caused you any health problems, including stress or anxiety?
5. Have you tried to stop gambling in the past but failed?

Limits & Tools

To assist in managing your activity, stake-casino-new-zealand provides integrated technical tools designed to enforce pre-commitment limits. These tools are accessible directly through your account settings on stake-nz.com or by contacting customer support.

Deposit and Wager Limits

Players can set strict financial caps on their accounts to prevent overspending. These limits should be established before gameplay begins:

• Deposit Limits: You may restrict the amount of money deposited into your account over a specific timeframe (Daily, Weekly, or Monthly). Once the limit is reached, no further deposits will be accepted until the period resets.
• Implementation: Navigate to Settings > Responsible Gaming > Limits. Enter the maximum amount you wish to allow yourself to deposit. Decreasing a limit (making it stricter) takes effect immediately. Increasing a limit (making it looser) requires a 24-hour cooling-off period to prevent impulsive decisions.

Time Management Tools

• Session Timers: You can configure a reality check that notifies you after a set period of time (e.g., 60 minutes) has elapsed. This pop-up interrupts gameplay to remind you of the duration of your session.
• Time-Out (Cooling-Off): If you need a short break, you can enable a "Time-Out." This effectively suspends your account access for a short duration, typically 24 hours, 48 hours, or up to 72 hours. During this period, you cannot log in or deposit. Access is automatically restored once the timer expires.

Self-Exclusion

For players who feel they have lost control over their gambling behavior, stake-casino-new-zealand offers a Self-Exclusion facility. This is a formal process that results in the blocking of your account for a significant period. Unlike a Time-Out, self-exclusion is a serious protective measure.

Activation Procedure

1. Access: Navigate to the "Self-Exclusion" tab in your profile settings or contact our support team directly at support@stake-nz.com.
2. Duration Selection: You must select a minimum exclusion period. Options typically include 6 months, 1 year, 5 years, or Permanent (Lifetime) exclusion.
3. Confirmation: You will be asked to confirm your understanding that this action cannot be undone before the selected period expires.

Consequences of Self-Exclusion

Upon confirming self-exclusion, the following protocols are immediately enacted:

• Access Denial: Your account will be locked immediately. You will not be able to log in to stake-nz.com under any circumstances.
• Marketing Suppression: We will take all reasonable steps to remove you from our marketing databases to ensure you do not receive promotional materials.
• Financial Settlement: Any funds remaining in your account at the time of exclusion should be withdrawn prior to activation. If funds remain, you must contact support to arrange a manual refund, subject to verification.
• Prohibition on New Accounts: Attempting to bypass this exclusion by creating a new account is a violation of our Terms of Service. Any new accounts detected will be closed, and funds may be forfeited.

Support Resources

We strongly recommend that players facing gambling difficulties seek professional assistance. Below is a comprehensive list of support organizations available to New Zealand players and international users.

Local Support for New Zealand

Residents of New Zealand have access to dedicated, confidential, and free support services:

• Gambling Helpline NZ: Available 24/7. Call 0800 654 655 or text 8006. This service provides immediate support and referrals to local counseling agencies.
• Problem Gambling Foundation of New Zealand: Provides professional counseling and support for gamblers and their families. Visit their website for local office contacts.

International Support Organizations

Blocking Software

To add an extra layer of protection, we recommend installing blocking software on your devices. These applications prevent access to thousands of gambling sites globally, not just stake-nz.com:

• Gamban: Blocks access to gambling sites and apps across all your devices.
• BetBlocker: A free tool that allows you to restrict your device from accessing over 15,000 gambling websites.
• GamStop (UK Residents): A national self-exclusion scheme for UK-licensed operators.

Help for Family

Gambling addiction affects not only the player but also their loved ones. If you suspect a family member or friend is struggling with gambling on stake-casino-new-zealand, approaching the situation with empathy is vital.

How to Engage

• Communicate: Choose a calm moment to talk. Avoid accusations. Use "I" statements to explain how their behavior affects you (e.g., "I feel worried when...").
• Protect Finances: If necessary, take steps to separate bank accounts or secure family assets to prevent financial depletion.
• Encourage Support: Offer to help them find professional help or attend a support group meeting with them.

Family Resources

Support is available specifically for those affected by someone else's gambling:

• Gam-Anon: Fellowships for the families of compulsive gamblers.
• Local Counseling: The Gambling Helpline NZ (0800 654 655) can also direct family members to counseling services specifically designed for affected others.

Operator's Commitment

As part of Medium Rare N.V., stake-casino-new-zealand is committed to proactive risk monitoring. We utilize advanced analytical tools to detect patterns of play that may indicate potential harm.

Risk Monitoring Procedures

• Behavioral Analysis: Our systems monitor for red flags such as sudden increases in deposit frequency, extended session times late at night, or aggressive chasing of losses.
• Intervention: If our Responsible Gaming team detects high-risk behavior, we reserve the right to contact the player directly. This may involve sending warning notifications, requesting a "welfare check" interaction via live chat, or unilaterally imposing deposit limits or temporary suspensions to protect the player.
• Staff Training: Our support staff, including our Live Chat agents, are trained to recognize statements indicating distress (e.g., "I can't pay my rent") and are authorized to escalate these cases to the Responsible Gaming department immediately.

Updates

Our Responsible Gaming policies and tools are subject to review to ensure they meet the highest standards of compliance and player protection in New Zealand and globally. Any significant changes to this policy or the available tools on stake-nz.com will be communicated to players.

Notification Methods: Major updates will be announced via email notifications to registered addresses or through prominent banners on the website upon login. We encourage players to review this page regularly.

Last Updated: November 6, 2025

Contact & Feedback

If you have questions regarding our responsible gaming tools, need assistance setting limits, or wish to provide feedback on our player protection measures, please contact our dedicated department.

• Email: support@stake-nz.com (Please use the subject line "Responsible Gaming")
• Live Chat: Available 24/7 on stake-nz.com for immediate assistance.

We treat all communications regarding responsible gaming with the utmost confidentiality and urgency.