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Privacy Policy

This Privacy Policy explains how stake-casino-new-zealand collects, uses, shares, and protects the personal information of players and website visitors on stake-nz.com. We are committed to upholding the privacy rights of our users in New Zealand in accordance with the Privacy Act 2020 and applicable international data protection standards. This policy applies to all services offered via our platform and is effective as of November 2025.

Who We Are

The data controller responsible for the processing of your personal data on stake-nz.com is the operating entity behind stake-casino-new-zealand. We operate under a multi-jurisdictional framework to ensure service delivery and payment processing efficiency.

Corporate Information

  • Data Controller & Operator: Medium Rare N.V.
  • Legal Address: Fransche Bloemweg 4, Willemstad, Curaçao
  • Company Registration Number: 145353 (Curaçao)
  • Gaming License: OGL/2025/1451/0918 (Curaçao Gaming Authority)
  • Payment Processor: Medium Rare Limited
  • Payment Entity Address: Cyprus (Registration HE 410775)

For all matters regarding data privacy, our designated Data Protection Officer (DPO) and privacy team can be contacted directly via support@stake-nz.com.

What Personal Data We Collect

To provide a secure and regulated gambling environment, we collect specific categories of data. This collection is necessary for account functionality, legal compliance, and service optimization.

Categories of Data

  • Identity Data: Information required to verify your identity, including your first name, last name, date of birth, and gender.
  • Contact Data: Your billing address, email address, and telephone number used for account verification and communication.
  • Financial Data: Details necessary to process payments, including bank account information, payment card details (partial), and crypto-wallet addresses.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Profile & Usage Data: Your username, password (encrypted), betting history, game preferences, win/loss records, and interactions with our website interface.
  • Verification (KYC) Data: Copies of government-issued identification (passport, driver's license), proof of address (utility bills), and source of funds documentation required for Anti-Money Laundering (AML) compliance.

Legal Basis for Processing

We process your personal data only when we have a lawful basis to do so. Under the New Zealand Privacy Act and international regulations (such as GDPR where applicable), our legal grounds include:

Processing Justifications

  • Performance of a Contract: Processing is necessary to manage your account, process bets, facilitate withdrawals, and provide customer support as per our Terms of Service.
  • Legal Obligation: We are required by law to process data for age verification, fraud prevention, Anti-Money Laundering (AML), and Counter-Terrorism Financing (CTF) compliance under Curaçao and international law.
  • Legitimate Interests: We process data to detect security threats, analyze user behavior to improve our platform, and prevent bonus abuse. We ensure these interests do not override your fundamental rights.
  • Consent: For specific activities, such as direct marketing communications or the use of non-essential tracking cookies, we obtain your explicit consent, which you may withdraw at any time.

Purpose of Processing

The personal data collected by stake-casino-new-zealand is utilized for specific, defined purposes to ensure the operation and security of stake-nz.com.

  • Service Provision: To register your account, manage your profile, and execute gameplay and financial transactions.
  • Customer Support: To respond to your inquiries via Live Chat or email and resolve technical issues.
  • Risk Management: To verify your identity (KYC), monitor for fraudulent activity, and ensure responsible gambling limits are enforced.
  • Product Improvement: To analyze usage trends and improve the functionality, layout, and content of our website.
  • Marketing: To send you promotional offers, newsletters, and bonus information (only where you have opted in).

Disclosure & Sharing

We do not sell your personal data. However, we may disclose your information to trusted third parties strictly for the purposes outlined in this policy.

Recipients of Data

  • Group Companies: Data may be shared with Medium Rare Limited (Cyprus) and other subsidiaries for payment processing and operational support.
  • Service Providers: Third-party vendors who provide IT infrastructure, identity verification services (KYC tools), customer support software, and marketing platforms.
  • Game Providers: Specific game suppliers may require limited data to validate game rounds and settle bets.
  • Financial Institutions: Banks, payment gateways, and crypto-processors required to facilitate your deposits and withdrawals.
  • Regulatory Authorities: We may disclose data to the Curaçao Gaming Authority, New Zealand authorities, or law enforcement agencies if required by law, court order, or to prevent criminal activity.

International Transfers

As stake-casino-new-zealand operates globally with headquarters in Curaçao and payment processing in Cyprus, your personal data will be transferred to and processed in jurisdictions outside of New Zealand.

We ensure that your data remains protected when transferred internationally. We rely on adequacy decisions (for transfers to the EU/Cyprus) and Standard Contractual Clauses (SCCs) or equivalent mechanisms for transfers to other jurisdictions. These measures ensure that your data receives a standard of protection comparable to that provided under the New Zealand Privacy Act 2020 (Information Privacy Principle 12).

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Retention Periods

  • Active Accounts: Data is retained for the duration of your relationship with us.
  • Closed Accounts: In accordance with Anti-Money Laundering (AML) laws, we are legally required to retain transaction records and identification data for a minimum of five (5) years after the closure of your account or your last transaction.
  • Marketing Data: If you withdraw consent for marketing, your contact details will be removed from marketing lists immediately, though a record of your opt-out request will be kept.

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be associated with you.

Your Rights

Under the New Zealand Privacy Act 2020 and applicable international standards, you have significant rights regarding your personal data. stake-casino-new-zealand is committed to facilitating these rights.

Summary of Rights

  • Right to Access: You may request confirmation of whether we process your data and request a copy of the personal data we hold about you.
  • Right to Correction: You have the right to request correction of any inaccurate, incomplete, or outdated information.
  • Right to Erasure ("Right to be Forgotten"): You may request the deletion of your data where permitted by law. Please note that we may not be able to delete data immediately if it is required for AML compliance or legal defense.
  • Right to Restrict Processing: You may ask us to suspend the processing of your data in certain scenarios, such as while we verify the accuracy of the data.
  • Right to Withdraw Consent: Where we rely on consent (e.g., for marketing), you may withdraw this at any time via your account settings or by clicking "unsubscribe" in emails.

To exercise any of these rights, please contact us at support@stake-nz.com. We aim to respond to all legitimate requests within 20 working days (as per NZ guidelines) or 30 days depending on complexity. This service is generally free of charge.

Cookies & Tracking Technologies

stake-nz.com uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

Cookie Types

  • Strictly Necessary Cookies: Essential for the website to function (e.g., logging in, balancing traffic). These cannot be switched off.
  • Analytical/Performance Cookies: Allow us to count visits and traffic sources to improve site performance. All data collected is aggregated and anonymous.
  • Functionality Cookies: Enable the website to provide enhanced functionality and personalization (e.g., remembering your language preference).
  • Targeting/Marketing Cookies: May be set by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

You can manage your cookie preferences through your web browser settings. Blocking certain cookies may impact the functionality of the casino platform.

Data Security

We have implemented robust technical and organizational measures to secure your personal data against accidental loss, unauthorized access, alteration, or disclosure.

Security Measures

  • Encryption: We use TLS 1.2+ (Transport Layer Security) encryption for all data in transit between your device and our servers. Sensitive financial data is encrypted at rest.
  • Access Controls: Access to personal data is strictly limited to employees, agents, and contractors who have a business need to know. They are subject to strict duties of confidentiality.
  • Two-Factor Authentication (2FA): We offer and encourage the use of 2FA to add an extra layer of security to your player account.
  • Regular Audits: We conduct regular security assessments and vulnerability scans to identify and mitigate potential threats.

Complaints & Contacts

If you have questions about this Privacy Policy or wish to file a complaint regarding how we handle your data, please contact our support team or Data Protection Officer first.

  • Email: support@stake-nz.com
  • Live Chat: Available 24/7 on stake-nz.com
  • Postal Address: Medium Rare N.V., Fransche Bloemweg 4, Willemstad, Curaçao

If you feel that your complaint has not been adequately resolved, you have the right to contact the relevant supervisory authority. For New Zealand residents, this is the Office of the Privacy Commissioner (OPC) (www.privacy.org.nz). Alternatively, you may contact the Curaçao Gaming Authority regarding regulatory compliance issues.

Updates

We may update this Privacy Policy from time to time to reflect changes in law, our data collection practices, or operational requirements. The latest version will always be posted on this page.

Last Updated: November 2025

If we make material changes that significantly affect your rights, we will notify you in advance by email or via a prominent notice on the stake-nz.com dashboard. Continued use of our services after such changes constitutes acceptance of the updated policy.